FAQ

FAQ

No, currently we do not offer that option in stores.
While your order is being packed and processed, you’ll see ‘In Progress’ in your Order History. Once your order has been shipped, our logistics partner will send a confirmation email with a tracking number, which you can input on this website (hyperlink to http://tracker.janio.asia/) to track your order.
Once your order has been placed, it is not possible to amend/add any items included in the order, including the recipient details or delivery address.
Payment can be made via Visa, Mastercard, Maestro, AMEX.
Your card will be charged the foreign exchange rates according to your card network's charges.
No, adding the items into your shopping cart does not reserve it or guarantee its availability. Some in-demand items may go out of stock before you confirm your purchase.
We ship to different regions in 6 Southeast Asia countries below. Please contact us if you’d like us to ship to your region/country here.
# Country Shipping Fee (SGD) Free Shipping above threshold
1 Singapore $3.50 $60
2 Malaysia $5 $50
(Klang Valley, Peninsular, Sabah, Sarawak)
3 Indonesia (Jabodetabek) $6 $60
4 Thailand $6 -
(Greater Bangkok)
5 The Philippines $13.5 $150
(Greater Manila)
6 Vietnam $18.50 -
Delivery takes 1 to 6 working days, depending on the destinations below:
 # Country Delivery time (working days)
1 Indonesia 3 to 6 days
2 Malaysia 2 to 4 days
3 The Philippines 3 to 6 days
4 Singapore 1 to 3 days
5 Thailand 3 to 5 days
6 Vietnam 2 to 5 days
Any additional customs or import duties charged by the destination country will be borne by the recipient of the parcel.
Unfortunately, we are unable to inform you of these charges as customs policies and import duties vary widely from country to country.
The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.
Once your order has been placed and confirmed, you will not be able to cancel the order. 

Returns


Returns can be made by filling up this Return Form and via the following methods:

Return In-Store:
 
*Notice: For orders placed in April-June 2020, the deadline for returns to stores will be extended till 31 July 2020. 

Return to any store in Singapore (click here to view all stores)

Pack your items(s) together with the completed Return Form.

Head down to our stores within 7 days from the day you receive your parcel.

Store credit will be added to your account within 14 business days from when we receive your returned item(s) in the warehouse.

Return Via Courier:

Pack the item(s) together with completed Return Form in a sealed package/parcel. Please note that postage will be borne at your own cost. 

Send your parcel using a traceable** mode of delivery to: Yishion Singapore Pte. Ltd 3014A Ubi Road 1 #06-14. Singapore 40870. Your return must be made within 7 days from the day you receive your parcel.

Store credit will be added into your account within 14 business days from when we receive your item(s) in the warehouse.

Exchanges

Exchanges will not be carried out in-stores or online. 

For exchanges, please pack the item(s) together with completed Return Form and return in our stores or via courier. Please refer to the above for more detailed instructions. You can place a new order online to secure your items.
The apparel must be in unworn, unwashed and unused condition with original tags/labels attached.

An exchange form must be filled out and printed out in order for us to accept the exchange. Only 1 exchange is allowed for each item and all exchanges are final. Sale or discounted items cannot be exchanged.
For incorrect/defective items received in Singapore, customers are allowed to exchange/return within 7 days from day you received the parcel. Please refer to tabs above for instructions on how to return/exchange received items.

For overseas orders, please contact [email protected] 
Specific care and washing instructions for each product is displayed under “Product Details” on the product page. For a detailed guide on how to care for different materials, click here.